Media regulator Ofcom has launched an investigation into People’s Forum: The Prime Minister on GB News under its due impartiality rules. In a press statement, Ofcom said: “We have received around 500 complaints about the programme which aired on GB News on 12 February 2024.” “We are investigating under Rules 5.11 and 5.12 of the […]

Ofcom has published the latest figures for complaints the media watchdog has received about major broadband, pay-TV, mobile and landline providers, covering the period from July to September 2023. On average, broadband, landline and pay-TV complaint volumes have increased from the previous quarter, while complaint volumes across all categories have slightly increased compared to the […]

The UK Government has recommended major reforms to help boost audience confidence in the BBC’s impartiality and complaints system, following the first Mid-Term Review. Launched at the halfway point of the BBC’s 11-year Royal Charter, the Mid-Term Review evaluates the effectiveness of the governance and regulatory arrangements introduced by the Charter in 2017, with recommendations […]

BT is scrapping mid-contract price rises linked to inflation after watchdog Ofcom threatened to ban the practice. It has been one of several ISPs to tell customers the cost of their mobile and broadband services would increase by inflation plus a fixed percentage.  But Ofcom said that was confusing and price rises should be spelt […]

During 2023, Ofcom received 69,236 complaints about 9,638 issues. It  completed 57 broadcast standards investigations; it found in 35 of these cases that its rules had been broken. During 2023, audience complaints about standards on TV continued to make the headlines with news coverage of the Israel Gaza conflict, the Coronation of King Charles and […]

A record 17 million UK homes have access to full-fibre broadband, with 4.6 million now taking it up, according to regulator Ofcom’s latest Connected Nations report. For the first time, full-fibre broadband is available to over half of homes in all four of the UK nations. Northern Ireland leads the way, with over nine in […]

Ofcom has set out details on the range of evidence it will gather to inform its review of local media in the UK. As more people go online for local news and information, local media providers – including the BBC – are having to adapt their local offerings beyond traditional broadcast and print. So Ofcom […]

An Ofcom investigation has found that an episode of The Live Desk, which aired on GB News on July 7th 2023, broke broadcasting due impartiality rules. The programme promoted a GB News branded campaign, ‘Don’t Kill Cashʼ. The campaign called on viewers to sign a petition for Government to introduce legislation to protect the status […]

UK comms regulator Ofcom is issuing new guidance to broadband providers to ensure consumers are given clear information about their service when signing up to a new deal. Under the guidance, broadband firms must now tell consumers about the network that underpins their broadband service and must only use terms that are clear and unambiguous. […]

Telecoms customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection plans set out by regulator Ofcom. With most major phone, broadband and pay-TV companies now including mid-contract price rises linked to uncertain future inflation, Ofcom is concerned that customers’ contracts do […]